Privacy Policy
1. Privacy Policy
Thank you for using GM Racket Sports.
At GM Racket Sports we appreciate that you trust us when you use our services and we care about your privacy; that is why we are committed to protect all the personal data you give us when you use our services.
We have prepared this document detailing how we treat your personal data, so that you have all the necessary legal information and know the legal basis that allows us to treat your information and the rights you have to protect it. Please read our Privacy Policy carefully and, if you have any questions about how or why we use your personal information, we will tell you how to contact us.
If you have used our services before, you will know that we not only offer online services through our own website, but also from other online platforms, such as social networks, in addition to all the services offered in person. All of the information we explain below applies to all of these environments and any information we collect through them.
Please note that we may change this Privacy Policy from time to time, so we ask that you check this page from time to time so that you are always informed about what happens to your personal information. In any case, don’t worry, if we make changes that affect you in any way, we will let you know.
Finally, we also want to inform you that we use cookies, that is, small files with information about your navigation on our website that help us to facilitate your navigation on it. You can find all the information about the use of cookies and the data we collect while you browse our website in our Cookies Policy (accessible by clicking the bottom right option in this site: “Manage cookies”). In it we explain what personal data or information we collect, how we use it www.gmracketsports.com and what you can do about it.
If you would like more information about cookies and how to prevent them from being set, please visit the following website: http://www.allaboutcookies.org.
2. Who is responsible for processing your personal data?
Who will treat your personal data will be GM Racket Sports, S.L. It is located in Spain, in Avenida Diagonal 534, entresuelo izquierda, 08006, Barcelona. A contact e-mail is info@gmracketsports.com.
3. What kind of personal data does GM Racket Sports collect?
In order to personalize our mailings or the products you may purchase, we need you to give us some information, basically name and surname, country, city and your e-mail address (optionally your cell phone), as well as the necessary data for shipping and payment processing in case you make a purchase. We may also use your purchase history to better personalize our offers and promotions.
If you need to contact us you can do it by sending us an e-mail, writing us by Whatsapp or filling out the contact form. These three methods can be found in the Contact section of our website. Likewise, you can also contact us through our social networks. In these cases, we will also be collecting your personal information, such as your name and contact details in order to give you an answer.
4. How do we treat the personal data of minors?
Among all the services offered by GM Racket Sports, some of them are aimed at both adults and children under 18 (as is the case of tennis, padel, pickleball and beach tennis academies). For those under 18 years of age, the use of our services is only possible with the consent of a parent or guardian.
5. Why, and on what legal basis, do we collect and use your personal data?
We ask for your personal information mainly to help you in the purchase of our products and / or services and give you the best possible service. As we believe it may be of interest to you and provided that you authorize us to do so, we may also use your personal data to inform you of discounts, special offers and upcoming tournaments or events that we will launch.
In any case, depending on the purpose for which we use the personal data you provide us, the legal basis that will allow us to treat them will be different. More specifically, we may process your data for:
a) Legitimate interest:
On the one hand, we will need you to provide us with your data and process them in order to provide you with assistance whenever you request it, as well as to respond to your suggestions, complaints or possible claims that you may have. As we have already said, we have previously detailed the different existing forms of contact.
When you have already purchased a product and / or service with us, we will contact you to:
(i) Send you information related to your purchase, such as shipping information, order status, delays or other information of interest to you.
(ii) Send you a questionnaire to give us your opinion about the experience you have had with GM Racket Sports, about how we have treated you.
(iii) As we believe it may also be of interest to you, we will use your contact information to send you news about our products and/or services. The personal information you have provided us with, as well as the information about your purchases with GM Racket Sports, will be used to personalize the offers we send you. Of course, if you do not want us to send you these communications you can unsubscribe at any time, via e-mail, quickly and easily.
As we say, in these cases we understand that in GM Racket Sports we have a legitimate interest to use the data you provide us, and above all that using this information does not harm your privacy or your intimacy.
b) Fulfillment of the contractual relationship:
On the other hand, we will also need to process your data to contract any of our products and / or services, as well as to carry out any management you need to do once you have already hired them. Likewise, we will also need to process your data when your party, scheduled class, or any other service, is going to be affected and we need to contact you, for example, by email. If we do not process this data we will not be able to provide the service you have contracted.
c) Fulfillment of a legal obligation:
There may also be times when we need to comply with certain legal obligations. This is especially important when we are required by any governmental authority, law enforcement body or force in any country where we perform any of our services to provide your data, for example, for protection against fraud or other illegal activities. For this purpose, the data we process may include your name, address, email address, IP address and certain pseudo-anonymized payment data.
d) Consent:
There will be some things that are not necessary to fulfill the contract or purchase you have made with us, that are not legally binding, or for which we do not have a legitimate interest. In these cases, we will need your consent before we do anything; where this is the case, we will inform you in detail what we want to use your data for and how we want to use it. This is the best way for you to be in control of what we do with your data at all times, and for you to decide how we may use it.
This may happen, for example, when you ask us to register you as a user on the GM Racket Sports website. We will use this information to administer your account, to identify you as a user of our website and to send you information that may be of interest to you about our offers, products and services (e.g. newsletters).
6. Does GM Racket Sports share your personal data with anyone?
If and when we collect your personal data, we will be the entity legally responsible for collecting, using, retaining and, where appropriate, deleting your personal data. Therefore, as a general rule we will only use your data within GM Racket Sports and will not share it with anyone else, unless it is necessary to provide the service you have contracted and always in accordance with the terms and conditions of this Privacy Policy.
However, as we have explained, there may be times when we are legally required to communicate with, for example, governmental authorities or courts of law. We may also share your information when you have expressly authorized us to do so or when we have a legitimate interest in doing so. Therefore, we believe it is important for you to know that in order to provide you with our services, we will share your information with the following third parties for the purposes described in this Privacy Policy:
Service providers necessary to carry out our activity, such as, for example, travel agencies with which we collaborate to carry out our sports trips or clubs where sports classes are taught or where matches and/or tournaments are held, among others.
Credit and debit card companies that facilitate the payments you make to us and fraud detection, for which they may need information about the payment method to process the payment or ensure the security of your payment transaction.
Finally, we would like to inform you that the transfer of personal data as described in our Privacy Policy may include transfers of data outside the European Economic Area and therefore to countries whose data protection laws are not as comprehensive as those of European Union countries. We want to ensure that your personal data continues to be protected in accordance with European standards and we will enter into contractual arrangements to comply with them, where necessary.
7. How does GM Racket Sports use social media?
We would also like to inform you that, in the event that you wish to register as a user of GM Racket Sports through accounts created in certain social networks, this allows us to collect some of your personal data or that said provider receives part of your data. Provided that you allow us to do so, we may also use some of the tools provided by the provider of such services for you to receive our advertising.
At GM Racket Sports we use social networks mainly to promote our products and services in order to facilitate the use of the same, as well as to publish photographs of the academy, the sporting events held and the tournaments held of any of the racket sports we manage.
Therefore, by accepting our privacy policy you are giving us your consent to publish photographs of events where you appear.
8. How long will we keep your personal data?
GM Racket Sports will retain your personal data for as long as necessary to fulfill your request, or as long as we have your permission. Once this time has passed, we will keep your data blocked as long as legally established.
However, you must also keep in mind that the law imposes us the obligation to keep them for some additional time, especially to respond to possible claims.
9. What can you do to control the personal data you have given to GM Racket Sports? What rights do you have? How can you exercise them?
The law recognizes a series of rights that you should know and can exercise to protect your privacy. We refer mainly to your right to:
Confirm whether we at GM Racket Sports are processing your personal data or not and, if so (a) access them, (b) request their rectification if you believe them to be inaccurate or, as the case may be, (c) request their deletion when, among other reasons, you consider that they are no longer necessary, taking into account the purpose for which you gave them to us.
In certain circumstances, you may also request to limit our use of your information, or object to our continued use of your information. In this case we will stop using them, except for compelling legitimate reasons or the exercise or defense of possible claims.
If we use your personal information to develop behavioral profiles (for example, to better understand your interests and needs through the navigation you do on our Website), and we do so in a fully automated way, you have the right to be informed of this, to challenge any decision based on these profiles or simply to express your point of view.
You also have the right to request the portability of the data you have provided to us, so that if you are interested we can send it directly to you or to a third party you specify, in a commonly used, machine-readable format.
Of course, you have the right to withdraw at any time any specific authorizations you may have given us to use your personal data.
To exercise any of your rights, simply send us an e-mail to info@gmracketsports.com. Please note that it is necessary to send us a photocopy of your passport or national identity card, so that we can verify your identity and prevent fraudulent exercise of your rights. If you are submitting the application on behalf of another person, you will need to provide, together with the above information, an authorization signed by that person.
Finally, you can file any claim before GM Racket Sports and/or before the Spanish Data Protection Agency (as the competent Data Protection Control Authority), especially when you have exercised any right and we have not attended to it in the legally established terms.
10. Who is the GM Racket Sports Data Protection Officer?
In GM Racket Sports we have appointed a person, the Data Protection Officer, to protect your privacy and intimacy, as well as to ensure that we comply with all legal requirements of the regulations on protection of personal data, both Spanish and European.
This person will be in charge of providing you with all the information you need about your personal data. If you need to contact him, you can do so through the following email address: info@gmracketsports.com.